Services

Four steps and the next one

• Express front-desk checkFree

  A free check of how your clinic answers patients: I contact the clinic 3–5 times as a patient — by phone, on WhatsApp and on Instagram. The findings fit on one page, and we go through them on a 30-minute call.

  €0

• Front-desk audit

  The front-desk audit costs €300: I review a month of your clinic's calls and chats and build the enquiry → booking → visit → payment funnel. You see at which step and with which administrator patients are lost, and you get a report with a plan of fixes.

  €300

• Implementation of front-desk standards

  Implementation of front-desk standards costs €900: I write scripts for your front desk, set up enquiry tracking and call recording, and train your administrators. About 3 weeks later I run a repeat check to see what has stuck and compare the funnel with the starting figures.

  €900

• Retainer: front-desk control

  The front-desk control retainer costs from €500 a month: every month I contact your clinic as a mystery patient, listen to a sample of calls and send you a report. We go through it on a call, and you see whether the front desk is holding the standard after implementation.

  from €500/month

• International patients: launching the flow

  Launching a flow of international patients costs from €1,500: I set up packages and prices for patients from abroad, a coordinator role, templates in RO, RU, EN and IT, the enquiry → plan from photos → arrival → payment path and work with partner agents. I take this on only once the clinic's front desk already works.

  from €1,500

• Front-desk standardsIncluded in Implementation

  I write and implement standards for your front desk: call and messaging scripts, booking, appointment confirmation, no-show handling and follow-up after consultations. You end up with a written SOP that the whole reception team works to.

• Front-desk trainingIncluded in Implementation

  I train your front-desk team to work to the new standards: reply quickly, book patients into a specific slot and follow up with those who haven't decided. Sessions, role-play and reviews of their real calls and chats.

• Enquiry tracking and patient funnelIncluded in Implementation

  I set up tracking so that every enquiry lands in one place and missed calls stop slipping through. Once a month you see the funnel — enquiries → replied → booked → attended → paid — broken down by source.