Express front-desk check

Who it’s for

For owners of private dental clinics with 3–10 chairs who want a quick look at how the clinic answers new patients. It also suits aesthetic medicine clinics. If you received a message from me about how your clinic answered me as a patient, the express check is the next step: instead of one contact, you see several.

The problem it solves

Advertising brings in enquiries, yet there are fewer bookings and payments than you expect. From the inside the cause is hard to see: the front desk believes it replies quickly, and reports don't show the patients who got an answer hours later, weren't told a price or weren't offered a time. That patient simply writes to another clinic.

What’s included

3–5 contacts with the clinic as a patient: phone, WhatsApp, Instagram

The questions real patients ask: about treatment, price and booking

Reply speed on each channel

Whether I was told a price or what it depends on

Whether I was offered a specific appointment time

Whether anyone followed up when I didn't book straight away

One page of findings: what happened and what to fix first

A 30-minute call to go through the results

How the check works

A short message or call. You tell me which channels patients use to reach you and which treatment matters most to the clinic, implants for example. Nothing else is needed.
3–5 contacts. I write to and call the clinic as an ordinary patient — by phone, on WhatsApp and on Instagram, on different days and at different times. The front desk doesn't know about the check, so I see the everyday work, not a performance.
Notes, no recording. I don't record the conversations. I note the reply time and what I was told about price, booking and the next step.
One page of findings. A short note on each contact and what is worth fixing first.
A 30-minute call. We go through the findings and decide whether you need a next step. We can also meet in person in Chișinău.

What the check shows and what it doesn't

3–5 contacts are a snapshot, not statistics. They show whether there is a problem at the entrance: a slow reply, a price with no explanation, a conversation that ends without a booking, silence after ‘I'll think about it’. They don't show its size: how many enquiries are lost each month, and with which administrator.

The size is what the full front-desk audit shows, for €300. I review a month of the clinic's calls and chats, build the enquiry → booking → visit → payment funnel and look at the work of each administrator. All steps and prices are on the services page.

Who does the check

I do every check myself. I am Timur Sirghi, and since 2022 I have personally taken patients from enquiry to payment — 100+ patients, so I know this path from the inside. I write and call in Romanian or Russian, whichever your patients use.

What happens next

The findings are yours to keep, even if we go no further. If you want, the next step is the full audit. While places remain in the pilot for three clinics, the audit there costs €0 instead of €300 and implementation €450 instead of €900. The terms and the places left are on the home page.

Meanwhile, you can estimate what the clinic may be losing at this stage with the loss calculator or take the self-check.

Questions and answers

Why is the check free?

It is the first step: you see how the clinic answers patients on real contacts, not from my words. You are under no obligation to buy anything afterwards. If the check finds nothing serious, I will tell you exactly that.

Will the front desk know they are being checked?

No. I contact the clinic as an ordinary patient. Afterwards, you decide what to tell the team. I recommend presenting the findings as a review of the process, not a hunt for someone to blame.

Do you record the conversations with the front desk?

No. I only take notes: the reply time, what was said about price, whether I was offered a time and whether anyone followed up.

Do you need access to our CRM or call recordings?

No. The express check looks at the clinic from the outside, the way a patient sees it. Access to recordings, chats and the appointment book is only needed for the full audit.

How is the express check different from the audit?

The express check is 3–5 contacts from the outside; it shows whether there is a problem. The audit, at €300, looks from the inside at a month of calls and chats; it shows how big the problem is, at which funnel step patients are lost and how each administrator works.