Reply speed
I wrote on WhatsApp — the reply came hours later
A patient choosing a clinic writes to several at once. Often they book where the first clear answer came from. The others never learn they lost them.
I find where your clinic loses patients between the first message and payment
I start with a free express check: I contact your clinic 3–5 times as a patient — by phone, WhatsApp and Instagram. You get the findings on one page and in a 30-minute call.
Since 2022 I have personally taken patients from enquiry to payment — 100+ patients. I work in Chișinău.
01 · What I find
What I find when I contact a clinic as a patient
Example findings from an express check. The check shows what actually happens at your clinic.
Price
I asked the price — nobody named it
Instead of a figure or a range: “come in for a consultation”. The patient can’t tell whether they can afford treatment and goes where someone named the price.
Booking
I wanted to book — nobody offered a specific time
The conversation ended with “we’ll call you back” or “we look forward to seeing you”. No date and time, no visit.
Follow-up
Nobody called after the consultation
The patient left with a treatment plan and doubts. Nobody called, answered their questions or sent a reminder. They will decide without you.
02 · Funnel
How many patients drop off before paying
An example month: grey marks people who got in touch but never paid. The calculator shows what that means in money for your clinic.
03 · Services
Four steps and the next one
We start with the free check. Each next step comes only if the previous one showed it’s needed.
Express front-desk checkFree
A free check of how your clinic answers patients: I contact the clinic 3–5 times as a patient — by phone, on WhatsApp and on Instagram. The findings fit on one page, and we go through them on a 30-minute call.
€0Front-desk audit
The front-desk audit costs €300: I review a month of your clinic's calls and chats and build the enquiry → booking → visit → payment funnel. You see at which step and with which administrator patients are lost, and you get a report with a plan of fixes.
€300Implementation of front-desk standards
Implementation of front-desk standards costs €900: I write scripts for your front desk, set up enquiry tracking and call recording, and train your administrators. About 3 weeks later I run a repeat check to see what has stuck and compare the funnel with the starting figures.
€900Retainer: front-desk control
The front-desk control retainer costs from €500 a month: every month I contact your clinic as a mystery patient, listen to a sample of calls and send you a report. We go through it on a call, and you see whether the front desk is holding the standard after implementation.
from €500/monthNext step
International patients: launching the flow
Launching a flow of international patients costs from €1,500: I set up packages and prices for patients from abroad, a coordinator role, templates in RO, RU, EN and IT, the enquiry → plan from photos → arrival → payment path and work with partner agents. I take this on only once the clinic's front desk already works.
from €1,500
04 · Pilot
Pilot: 3 clinics on special terms
The terms hold while places last. In return I ask for what I don’t have yet: before-and-after figures and a testimonial.
3 of 3 places left
What you get
- Express check — free
- Full audit — free instead of €300
- Implementation of standards — €450 instead of €900
What I ask in return
- Permission to publish before-and-after figures — the clinic’s name can stay out
- An owner’s testimonial, written or on video
- Consent for my next client to call you for a reference
06 · About me
I take patients from enquiry to payment myself
Timur Sirghi — front desk and sales consultant for private dental clinics in Moldova. I know from the inside where patients drop off: a slow reply, a missed call, a price nobody named, a treatment plan with no next step.
Timur Sirghi
front desk and sales for dental clinics
- Firma Clinic
- since 2022 · 100+ patients
- B2B sales
- Dealer network: 10 → 42 regions (METTA, 2023–2026)
- Languages
- RO · RU · TR · EN
- Based in
- Chișinău and online
Confidentiality for clinics
I work under an NDA and a data processing agreement (Art. 28 GDPR). I only see what the work needs.
What I see
- Front-desk calls and chats
- The appointment book and enquiry statistics
- Rules and scripts
What I don’t see
- Medical records and diagnoses
- Patients’ payment details
- Other clinics’ data
07 · Questions
Questions before we start
What does it cost?
Prices are public. Express check — €0, front-desk audit — €300, implementation of standards — €900, front-desk control retainer — from €500/month. Launching a flow of international patients — from €1,500; I take it on only once the front desk already works well. For the three pilot clinics: full audit €0, implementation €450.
Why is the check free?
It’s how we get to know each other. You see how I work on facts about your own clinic, not on promises. The check comes with no obligation: if it shows you don’t need an audit, I’ll tell you so.
We don’t record calls
The audit works without recordings too. I contact the clinic as a mystery patient and check the result against your booking log. If you have no IP telephony with recording, I set it up during implementation, and from then on every call can be reviewed.
Our front-desk staff will take offence
I’m not looking for someone to blame, and I don’t replace your staff. I look at the process: how enquiries are answered, how bookings are made, how patients are followed up after a consultation. The review of each administrator shows each person what to fix, and the rules and scripts help them do it.
What if there are no results?
Before we start, we record your funnel figures: enquiries, bookings, visits, payments. About 3 weeks after implementation I run a repeat check against the same figures. You take the next step only if the previous one showed it’s needed.
Will our data end up with competitors?
No. I work under an NDA and a data processing agreement (DPA). I only see what the work needs, and one clinic’s data never goes to another. Details are on the “Terms of work and confidentiality” page.
Do you meet in person in Chișinău?
Yes. I meet the clinic owner in person in Chișinău and do the rest remotely: mystery-patient contacts, reviewing calls and chats, video calls. If your clinic is in another city or in Romania, we work online.
How is this different from a marketing agency?
An agency brings enquiries. I work on what happens next: reply, booking, treatment plan, payment. I don’t sell ads, and I start not with a budget but with checking how many enquiries the clinic already loses.
From the blog
Latest breakdowns
Find where your clinic loses patients: a one-evening funnel count
Five numbers — enquiries, replies, bookings, visits and payments — show where your clinic loses patients. Here is where to find them and how to read the gaps between stages.
Mystery patient: how to test your clinic's front desk yourself
One call, one evening message and one question about price tell you more about your front desk than any report. What to test, what to note and how to review it with your team.
Front-desk script: turn a clinic's first call into a booking
Three steps that turn a first call or message into a booked consultation: ask about the problem, explain the next step and offer two time options. Plus the mistakes that send patients elsewhere.
08 · Free express check
I’ll show you where your clinic loses patients
Leave your phone number — I’ll message you on WhatsApp or call. The express check is free and comes with no obligation.
Book a callOr message me
Request a free check