Find where your clinic loses patients: a one-evening funnel count
Five numbers — enquiries, replies, bookings, visits and payments — show where your clinic loses patients. Here is where to find them and how to read the gaps between stages.
Blog
How dental clinics lose patients — and win them back
Front-desk breakdowns for dental clinics: first reply, booking, treatment plan, follow-up. Without agency speak.
Mystery patient: how to test your clinic's front desk yourself
One call, one evening message and one question about price tell you more about your front desk than any report. What to test, what to note and how to review it with your team.
Front-desk script: turn a clinic's first call into a booking
Three steps that turn a first call or message into a booked consultation: ask about the problem, explain the next step and offer two time options. Plus the mistakes that send patients elsewhere.
Fast first replies: how to book patients before competitors do
Patients often message several clinics at once and book with the one that replies first and to the point. Who should answer, what to do in the evenings and at weekends, and templates that lead to a booking.
Missed calls: how to call every patient back within an hour
A missed call is a patient who has already decided to book but could not get through. How to put every missed call and message on one list, give it an owner and call back within an hour.
Follow-up after a consultation: who calls, when and what to say
The patient left with a treatment plan and ‘I’ll think about it’. Here is how to run follow-up: who calls, when, what to say and where persistence turns pushy.
A clear treatment plan, so ‘I’ll think about it’ doesn’t mean goodbye
The patient leaves to ‘think it over’ and never comes back. Often the problem isn’t the price but a plan they didn’t understand. How to write one with prices, stages and a next step.
Patient no-shows: confirm, remind and rebook without pressure
How to confirm appointments the day before, which reminders to send and what to do the same day with a patient who didn't turn up, so you can rebook them calmly and without pressure.
Free express check
I’ll show you where your clinic loses patients
Leave your phone number — I’ll message you on WhatsApp or call. The express check is free and comes with no obligation.
Book a callOr message me
Request a free check