Three steps that turn a first call or message into a booked consultation: ask about the problem, explain the next step and offer two time options. Plus the mistakes that send patients elsewhere.
Patients often message several clinics at once and book with the one that replies first and to the point. Who should answer, what to do in the evenings and at weekends, and templates that lead to a booking.
A missed call is a patient who has already decided to book but could not get through. How to put every missed call and message on one list, give it an owner and call back within an hour.
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