Follow-up after a consultation: who calls, when and what to say
The patient left with a treatment plan and ‘I’ll think about it’. Here is how to run follow-up: who calls, when, what to say and where persistence turns pushy.
Consultation and treatment plan
A clear treatment plan, so ‘I’ll think about it’ doesn’t mean goodbye
The patient leaves to ‘think it over’ and never comes back. Often the problem isn’t the price but a plan they didn’t understand. How to write one with prices, stages and a next step.
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